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Agent Performance — MTD
Recent Calls
| Date | Agent | Customer | PNR | Services | Total (OMR) |
|---|
📞 New Call Log
Document a customer interaction and service fees
Customer & Call Information
Required
Required
Letters only, 2-60 chars
Valid phone required
5-8 alphanumericAuto UPPERCASE
Total ticket fare (optional)
Services & Fees
Service Type
PAX
Unit Fee
Line Total
Total Service Fee
Auto-calculated
0 OMR
Comments & Handover Notes
📋 Call History
All logged calls
| Date | Agent | Customer | Phone | PNR | Services | Pax | Fee (OMR) |
|---|
🔍 Customer Lookup
Search by name, phone or PNR
👥 Team Productivity
Agent and service performance overview
📁 Data Upload
Import call logs from Excel (Google Drive export)
1 · Select File
2 · Preview
3 · Confirm
Step 1 — Select Excel File
Click to browse or drag & drop
Accepts .xlsx files matching the SalamAir CC template
Columns: Date | Agent Name | PNR | Type | Fee | PAX | Total
Template Format
Excel file must follow this layout (data from row 3, headers in row 2):
| Col B | Col C | Col D | Col E | Col F | Col G | Col H |
|---|---|---|---|---|---|---|
| Date | Agent Name | PNR | Type | Fee | PAX | Total |
| 01/03/2026 | Agent Name | KX7KBI | New Booking | 5 | 2 | 10 |
Service types: New Booking · Correct Name · Re-Booking · Ancillary · CXL · Add passenger · Group Booking